Once your order has been shipped, we will furnish you with the return address, and upon receiving the returned items in a condition suitable for resale, a complete refund will be initiated within three business days.

Orders & Shipping
  1. 1) The User places an order in the Archon Store by selecting the type and quantity of products and paying for the selected item(s).
  2. 2) The User covers any shipment cost unless the Provider stated otherwise.
  3. 3) After paying for the order, the User receives an automatic confirmation email and order number.
  4. 4) The Provider will ship the purchased item(s) within 14 days of receiving payment. The Provider has no impact on the delivery time, which depends solely on the carrier.
  5. 5) The User covers additional costs related to the import of purchased item(s) if the User’s local law requires such payment, in particular, customs duty and import taxes.
  6. 6) The Provider is not liable for damages caused to the User by persons to whom the User has given access to the User’s account.
  7. 7) The sales contract for the item(s) chosen by the User is concluded when the User makes a payment – the moment of receiving the payment by the Provider is decisive. The payment is made using a method available at the point of checkout.
  8. 8) The Provider can withdraw from the sales contract within 7 days of receiving the payment, especially if they are not able to deliver the item(s) ordered by the User. In that case, the Provider will notify the User about withdrawing from the sales contract. Next, the Provider will return the User’s payment in the same way that the payment was made by the User, within 7 days from informing the User about the withdrawal. If the return of the payment is not possible in the way it was originally made, the payment will be returned by a method chosen by the Provider, which also must be convenient for the User.
  9. 9) Once a package is dispatched, the User will receive a shipment confirmation to their provided email address, including a tracking number. If the package is not accepted or collected, it will be returned to the Provider, and the Provider will refund the User for the product/products (excluding any incurred shipping costs) and cancel the order.
Complaint policy
  1. 1) The User may submit complaints about the services provided by the Provider and purchased item(s) to the address Archon Sp. z o.o., ul. Warsztatowa 8, 64-920 Piła by written or electronic means.
  2. 2) The User can raise a complaint regarding the purchased item(s) if the item(s) has got a physical defect. A physical defect consists in the non-compliance of the item(s) sold with the sales contract. The Provider is responsible for the physical defect if it existed at the moment of concluding the sales contract or if it occurred later by a cause that existed at the moment of concluding the sales contract. The Provider is not responsible for the mishandling of the item by the User. 
  3. 3) In case of a physical defect, the User has the right to: a) Demand a price reduction, b) demand a price return, c) demand to remove the defect, and d) demand a replacement of the defective item(s) with a defect-free item(s). 
  4. 4) The complaint should contain a brief description of the case as well as a request and data allowing for contact with the User. The Provider may ask for photos presenting the defects.
  5. 5) The User is obliged to send back the item(s) to the address indicated by the Provider unless the Provider decides otherwise. 
  6. 6) The complaint will be considered by the Provider within 14 days of its receipt.
  7. 7) The Provider will inform the User about considering the complaint in the same way as the complaint was made or in the manner indicated by the User.
  8. 8) The Consumer has the option of using extrajudicial means of dealing with complaints and redress. In particular, the Consumer can choose The European Online Dispute Resolution (ODR) platform provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools. More information can be found on the European Commission website: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
  9. 9) In relations between the Provider and a User, who is not a Consumer, the court competent to settle disputes is the court competent for the Provider by the Provider’s registered office place and the Polish law is applicable.

Return / complaint form

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